We ship internationally to select countries. During checkout, you can verify if delivery is available to your specific destination.
Yes, we offer complimentary standard tracked shipping worldwide across our supported international destinations. For full dispatch and courier details, please review our Shipping Policy.
All orders are carefully prepared and dispatched within 3 to 5 business days. Estimated international delivery is 7–14 business days after dispatch, depending on destination and carrier. Once shipped, you will receive a tracking link with live carrier updates.
International orders may be subject to customs duties, import taxes, or brokerage fees upon arrival in your country. These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
Once your order has been dispatched, you will receive a shipment confirmation email containing a tracking link.
Yes, we accept returns within 14 days of receipt for most items, provided they are unused and in original condition. Please review our Return & Refund Policy for full eligibility details and instructions.
For standard returns (e.g., change of mind), the customer is responsible for arranging and paying for the return shipping. If an item arrives damaged or defective, ZELQUE will arrange an appropriate resolution.
Please contact our concierge team with your order number and reason for return. Do not ship the item back until you have received return approval and instructions.
Once your returned item is received and inspected, an approved refund will be issued to your original payment method. Processing times vary by financial institution.
Please contact us immediately with your order number and clear photos of the damaged item and packaging. We will review the case and arrange a replacement or refund.
Contact us immediately with your order number and photos of the incorrect item. We will rectify the error promptly.
You can reach our dedicated concierge team at concierge@zelque.com. We aim to respond within 24 to 48 hours.
Cannot find the answer you are looking for? Contact our concierge.