A detailed guide to our global fulfillment processes, ensuring your handcrafted pieces arrive securely and elegantly anywhere in the world.
Last Updated: September 2026
ZELQUE is proud to deliver our premium artisan collections globally. We partner with highly vetted logistics couriers to ensure that your handcrafted selections are handled with the utmost care from our studios to your interior.
ZELQUE offers complimentary standard outbound tracked shipping worldwide on all qualifying orders across our supported international destinations. Free shipping is automatically included at checkout without requiring any promotional codes.
Important Distinction
Complimentary outbound delivery does not imply free return shipping. Should you need to return an item, the return shipping costs remain the customer's responsibility unless the product is defective. Please see our Return Policy for details.
All orders are carefully prepared and dispatched within 3 to 5 business days (excluding weekends and public holidays). Each artisan piece undergoes individual provenance review and protective archival packaging before departing our atelier.
Estimated international delivery is 7–14 business days after dispatch, depending on destination and carrier. Transit times vary according to destination customs protocols and local carrier logistics. These timeframes represent transparent carrier estimates rather than guaranteed delivery dates.
We ship to select international destinations worldwide. If your country is supported, the available shipping rates and couriers will be displayed during the checkout process.
For international shipments, your order may be subject to customs duties, import taxes, brokerage fees, or other governmental charges upon reaching the destination country.
Unless explicitly stated otherwise during the checkout process, these charges are the sole responsibility of the customer. ZELQUE does not collect, control, or predict these fees. If you decline to pay the required duties and the package is abandoned or returned to us, any return shipping fees or penalties incurred will be deducted from your refund.
A tracking link is provided via email immediately upon dispatch. This allows you to monitor your package's journey from our fulfillment center to your door.
Please ensure your delivery address is accurate, complete, and formatted correctly for international shipping. ZELQUE is not responsible for delayed, lost, or misdelivered parcels resulting from incorrect address information provided by the customer.
While rare, unforeseen circumstances such as severe weather, global logistical disruptions, or extensive customs holds may delay your parcel. We kindly ask for your patience, as these events are beyond our control.
If your parcel is marked as delivered but cannot be located, or if the package arrives significantly damaged, please contact our concierge team immediately. We will open an official investigation with the courier to resolve the issue as quickly as possible.
For any specific inquiries regarding our shipping capabilities or an existing dispatch, please contact us at concierge@zelque.com.