Browse our collection, select your item, choose any available options, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete payment. You will receive a confirmation email shortly after.

Cancellations are accepted within 12 hours of placing your order. After this window, the order may already be in processing. Please email hello@zelque.com as soon as possible.

Order modifications such as address changes or item updates may be possible within 12 hours. Contact us immediately at hello@zelque.com and we will do our best to assist.

Yes. A confirmation email with your order details is sent automatically after a successful purchase. Please check your spam or junk folder if you do not see it within a few minutes.

We ship worldwide including the USA, Canada, United Kingdom, Europe, Australia, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and many more countries. If you are unsure about your location, contact us at hello@zelque.com.

International orders typically arrive within 10–20 business days. Delivery times may vary based on your country, local customs processing, and carrier schedules. You will receive a tracking number once your order is dispatched.

Once your order is shipped, you will receive a tracking number via email. Enter this number on the carrier's tracking page to monitor your shipment in real time.

Delays can occur due to customs clearance, public holidays, or high shipping volumes. If your order is significantly delayed beyond the estimated window, please contact us at hello@zelque.com.

Customs duties and import taxes are not included in the product price and are the responsibility of the buyer. These charges vary by country and are determined by your local customs authority.

We accept returns within 7 days of delivery for eligible items that are unused and in their original condition. To initiate a return, please email hello@zelque.com with your order number and reason.

Refunds are issued for items that arrive damaged, defective, or significantly different from the product listing. Items returned in unused and original condition within the return window are also eligible.

If your item arrives damaged, please email hello@zelque.com within 48 hours of delivery with clear photographs of the damage and your order number. We will resolve the issue promptly.

Once a refund is approved, it is processed within 5–10 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

Yes. All ZELQUE products are sourced from trusted Indian artisans, craftspeople, and handicraft suppliers. Each piece reflects authentic Indian craftsmanship and traditional techniques.

Because our products are handcrafted, minor variations in color, texture, size, or finish are natural and expected. These differences are a hallmark of authentic artisan work and not a defect.

Product photos represent the item as accurately as possible. However, due to the handcrafted nature of our products and differences in screen calibration, slight color or texture variations may occur.

No. Natural variations in handcrafted items such as slight color differences, texture irregularities, or minor size differences are not considered defects. They are part of what makes each piece unique.

We accept all major credit and debit cards, PayPal, and other payment methods available at checkout. All transactions are processed securely through our payment gateway.

Yes. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms. Your personal and payment information is fully protected during checkout.

Absolutely. We do not store your payment details on our servers. All payment data is handled by PCI-compliant payment processors. Your financial information is never shared with third parties.

You can reach our support team by emailing hello@zelque.com. Please include your order number and a brief description of your inquiry for a faster response.

We aim to respond to all inquiries within 24–48 business hours. Our support team is available Monday through Saturday. We appreciate your patience and will get back to you as soon as possible.

For product-specific questions, sizing, materials, or customization inquiries, please email hello@zelque.com. Our team will provide detailed information to help you make the right choice.