Privacy Policy

Privacy Policy

Learn how ZELQUE collects, uses, stores, and protects your information while providing a secure shopping experience worldwide.

Secure Checkout Worldwide Shipping Data Protection GST Registered Business

Privacy at a Glance

What You Need to Know

Information We Collect

We collect only what is necessary — your name, email, shipping address, and order details to fulfil your purchase.

How We Use Data

Your data is used solely to process orders, provide customer support, and improve your shopping experience.

Payment Security

All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store card details.

Customer Rights

You have the right to access, correct, or delete your personal data at any time by contacting our support team.

Privacy Center

Detailed Privacy Information

We collect personal information you provide when placing an order or contacting us, including your name, email address, phone number, billing and shipping address, and payment details. We also collect browsing data such as IP address, browser type, and pages visited to improve our store experience.
Your information is used to process and fulfil orders, send order confirmations and shipping updates, provide customer support, prevent fraud, and improve our website. We do not sell your personal data to third parties under any circumstances.
All payment transactions are processed through secure, PCI-DSS compliant payment gateways including Shopify Payments and other authorised providers. ZELQUE does not store, access, or retain your full card details. All data is transmitted using SSL/TLS encryption.
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings; however, some features of our store may not function correctly without them. We use analytics tools such as Google Analytics to understand how visitors interact with our site.
With your consent, we may send you promotional emails, product updates, and exclusive offers. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@zelque.com. We do not send unsolicited marketing communications.
We work with trusted third-party service providers including Shopify (platform), payment processors, shipping carriers, and analytics tools. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf. We do not share your data with advertisers or data brokers.
ZELQUE ships worldwide. When you place an order from outside India, your personal data may be transferred to and processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for all international data transfers in compliance with applicable data protection laws.
Depending on your location, you may have the right to access, correct, update, or delete your personal data. EU/UK customers have additional rights under GDPR, including the right to data portability and the right to object to processing. To exercise any of these rights, please contact us at hello@zelque.com.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years as required under Indian tax and accounting regulations.
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your personal information. While no system is completely immune to risk, we continuously review and update our security practices to safeguard your data.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the effective date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our store constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or concerns, please contact us at hello@zelque.com. We aim to respond to all enquiries within 2 business days.

European Union & International Customers

For customers located in the European Union, applicable VAT, customs duties, import charges, GSPR-related compliance costs, handling fees, or other government-imposed charges may be collected by customs authorities, shipping carriers, or local authorities upon import where applicable. Such charges are the responsibility of the customer unless otherwise stated at checkout.

Our Standards

Privacy Highlights

Encrypted Data

All data is protected with SSL/TLS encryption in transit and at rest.

Secure Payments

PCI-DSS compliant gateways. We never store your card details.

Transparent Practices

We are clear about what we collect and why. No hidden data use.

Customer Privacy Rights

Access, correct, or delete your data at any time upon request.

Have a Privacy Question?

ZELQUE — GST Registered Proprietorship Business, India

hello@zelque.com

Contact Support

Our Commitment To Privacy

At ZELQUE, protecting your personal information is a responsibility we take seriously. We are committed to maintaining full transparency about how your data is collected and used, ensuring every interaction with our store is secure, respectful, and trustworthy. Your privacy is not an afterthought — it is a core part of how we do business.

Last updated: June 2026  •  ZELQUE — India