Shipping Policy

Shipping Policy

Reliable worldwide shipping with transparent delivery information and customer support.

Worldwide Shipping Order Tracking Secure Checkout Customer Support GST Registered Business

Shipping at a Glance

What You Need to Know

Processing Time

Orders are carefully inspected and packed within 2–5 business days before dispatch from India.

Delivery Time

International delivery typically takes 7–21 business days depending on destination and customs clearance.

Order Tracking

A tracking number is emailed to you once your order is dispatched. Track your shipment anytime.

International Shipping

We ship to the USA, Canada, UK, EU, Australia, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and worldwide.

How It Works

Your Order Journey

Step 01

Order Placed

You place your order securely on zelque.com and receive an instant confirmation email.

Step 02

Order Processed

Our team carefully inspects, quality-checks, and packs your handcrafted item within 2–5 business days.

Step 03

Order Shipped

Your order is dispatched from India and a tracking number is sent to your email address.

Step 04

Order Delivered

Your premium ZELQUE order arrives safely at your door, ready to be enjoyed.

Shipping Center

Detailed Shipping Information

All orders are processed within 2–5 business days from the date of purchase. Processing time includes quality inspection, careful packaging, and dispatch preparation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a dispatch confirmation email once your order has been shipped.
ZELQUE ships worldwide from India. Our primary markets include:
  • United States & Canada
  • United Kingdom
  • European Union (all member states)
  • Australia & New Zealand
  • UAE, Saudi Arabia, Qatar, Kuwait, Bahrain & Oman
  • All other international destinations where shipping is available
Estimated delivery times after dispatch:
  • USA & Canada: 10–18 business days
  • United Kingdom: 8–15 business days
  • European Union: 10–20 business days
  • Australia: 12–21 business days
  • Middle East (UAE, KSA, Qatar, etc.): 7–14 business days
  • Rest of World: 14–28 business days
Delivery estimates are indicative and may vary due to customs processing, carrier delays, or local conditions.
All international orders are shipped from India via reputable international carriers. Shipments may be subject to customs inspection, which can add to delivery time. Customers are responsible for any applicable customs duties, import taxes, or handling fees imposed by their country's authorities. ZELQUE is not responsible for delays caused by customs processing.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Tracking information may take 24–48 hours to update after dispatch. If you have not received tracking details within 7 business days of your order, please contact us at hello@zelque.com.
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to customs clearance, carrier disruptions, adverse weather conditions, or peak shipping periods. ZELQUE is not liable for delays caused by factors outside our control. If your order is significantly delayed, please contact our support team and we will assist you promptly.
Please ensure your shipping address is complete and accurate at the time of checkout. ZELQUE is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at hello@zelque.com. We will do our best to update the address before dispatch, but this cannot be guaranteed.
All ZELQUE products are carefully packed to ensure safe delivery. If your order arrives damaged, please photograph the packaging and the item immediately upon receipt and contact us at hello@zelque.com within 48 hours of delivery. We will review your case and work to resolve it as quickly as possible.
International orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges upon arrival in the destination country. These charges are not included in the product price or shipping fee unless explicitly stated at checkout. Customers are solely responsible for any such charges. We recommend checking your country's import regulations before placing an order.
Our customer support team is available to assist with any shipping-related queries. Please contact us at hello@zelque.com and we will respond within 24–48 business hours. When reaching out, please include your order number for faster assistance.

VAT, GPSR & Import Charges

For orders shipped to the European Union and certain international destinations, VAT, customs duties, import taxes, customs clearance fees, GPSR-related import compliance costs, handling charges, or similar government-imposed fees may apply. These charges are not included in product prices unless explicitly stated at checkout and remain the responsibility of the customer.

Our Standards

Delivery Highlights

Worldwide Delivery

We ship to over 100 countries from India with reliable international carriers.

Secure Packaging

Every item is carefully inspected and packed to ensure it arrives in perfect condition.

Order Tracking

Real-time tracking updates sent directly to your email after dispatch.

Customer Support

Dedicated support team available to assist with any shipping queries within 24–48 hours.

Need Shipping Assistance?

ZELQUE — GST Registered Proprietorship Business, India

Response Time: 24–48 Business Hours

hello@zelque.com

Contact Support

Our Delivery Commitment

At ZELQUE, every order is treated with the same care and craftsmanship that goes into our products. We are committed to safe, secure packaging, transparent communication at every stage of your delivery, and reliable worldwide shipping. Your satisfaction is our priority, and we stand behind every shipment we send.

Last updated: June 2026  •  ZELQUE — India